Frequently Asked Questions

The FAQ section provides answers to common questions about EV Plus Mobility.

In Malaysia, why do you need an EV charger?

In Malaysia, an EV charger is essential because relying solely on public charging stations may not always be convenient. However, opting for a customizable and dependable EV charger from us for residential charging can provide you with cost-effective and convenient charging options.

What are the factors to consider when selecting an EV charger that fits your requirements?

Selecting a suitable EV charger involves several crucial steps, such as assessing your charging requirements and aligning them with the charger’s charging capacity, determining whether you need an indoor or outdoor installation depending on your electrical capacity and specific needs, and evaluating extra features like connectivity and intelligent charging capabilities. It is crucial to choose a reliable and certified brand like EV PLUS to ensure quality and performance.

What types of EV chargers are available on the market?

AC and DC Chargers are the two primary types of EV chargers available in the market.

How long does it take to charge an electric car with an EV charger?

The duration of charging an electric vehicle using an EV charger can vary based on the battery capacity of the car. AC Chargers can take anywhere between 4-8 hours to fully charge an EV, while DC Chargers can charge an EV up to 80% in just 20-30 minutes, depending on the charging speed and the battery capacity of the vehicle.

How do I install an EV charger at home?

If you want to install an EV charger at home, get in touch with us for assistance. It’s worth noting that certain EV chargers may require a permit from the local building authority, so it’s essential to check the requirements in your area before proceeding with the installation.

Can I install an EV charger if I live in an apartment or condo?

Subject to the approval of your property management, it is possible to install an EV charger in your apartment or condo.

What is the duration of the warranty for my EV charger?

Our AC and DC Chargers are backed by a two-year warranty.

Pros of EV Charger

One advantage of EV PLUS’s chargers are their extensive customization options, including both AC and DC options with charging rates ranging from 22kW to 180kW. These chargers also offer additional features like fast connectivity and smart charging capabilities, all linked to a cloud platform for enhanced control and insights.

Cons of EV Charger

One drawback of installing an EV charger at your residential property is that it may necessitate an electrical upgrade, which can be inconvenient and costly. Additionally, renters or individuals who frequently relocate may find it impractical to install an EV charger

What is EV Plus Mobility?

EV Plus Mobility is an electric vehicle (EV) charging network available to the public in Malaysia. By utilizing the EV Plus Mobility super app application, EV car drivers can locate all public charging stations on the EV Plus Mobility network.

Which vehicles are eligible for charging at the EV Plus Mobility station?

The EV Plus Mobility network is compatible with all plug-in battery electric (BEV) cars that are officially sold in the Malaysian market.

What is the definition of Type 1 or Type 2?

In Malaysia, we follow the AC charging station standards established by the IEC. Type 1, also referred to as the J-plug or Japanese plug, is commonly used for Japanese cars, while Type 2 is prevalent among continental cars.

Is it possible to charge my vehicle that employs the AC Type 1 standard using the EV Plus Mobility network?

Certainly! To charge vehicles such as the Tesla, you will require a compatible charging cable, such as a Type 1 to Type 2 cable. Please refer to the EV Plus super app to identify the station type at the location.

What is the wattage capacity of the charging stations available on the EV Plus Mobility network?

The EV Plus Mobility network features AC charging points with power levels ranging from 3.7kW to 22kW, while the DC chargers have a minimum power output of 40kW and can reach more than 200kW.

What is the process for locating an EV Plus Mobility station?

The EV Plus Mobility super app is available on both iOS and Android platforms for locating charging stations.

Whom should I reach out to if I have additional inquiries?

Please get in touch with the EV Plus Mobility Technical Support team for any help you require.  The EV Plus Mobility technical support team is available every day of the year, including weekends, from 9 am to 5 pm. You can contact them through the in-app WhatsApp feature or by calling +6018-888 8888.

Can you explain the concept of membership plans?

The EV Plus Mobility super app offers membership plans that provide users with access to exclusive perks in addition to the EV Plus Mobility Network. While app-only users can still use the charging stations on the network, signing up for a membership plan can result in lower charging rates.

Can you explain the details of the EV Plus membership plan?

In addition to providing access to all charging stations on the EV Plus Mobility network, the EV Plus membership plan offers discounted charging rates at most locations, as a member, you are also entitled the products and services introduced and offered by the company.


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EV PLUS Mobility Solutions Sdn Bhd
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